Return Policy

At Noborup, we prioritize your satisfaction. If you are not fully satisfied with your purchase, please review our return policy below:

1. Eligibility for Returns

• Items can be returned or exchanged within 7 days of delivery.
• Products must be in unused, undamaged condition and in their original packaging with all tags attached.
• Non-returnable items include:
  • Customized or made-to-order products.
  • Discounted or clearance items.
  • Jewelry and intimate wear (for hygiene reasons).

2. Return Process

• To initiate a return, email us at info@lxmartbd.com with your order details and reason for return.
• Once approved, you will receive instructions for returning the item.

3. Refunds

• Refunds will be processed within 7 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method or as store credit, based on your preference.
• Shipping charges are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

• Exchanges are subject to stock availability.
• If the desired item is unavailable, a refund or store credit will be provided.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
• We will arrange a replacement or refund at no additional cost.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

If you have any questions about our return policy, please contact us at:
📧 info@lxmartbd.com